We aim to make delivery smooth, transparent and reliable for all Espresso Direct customers. This policy explains how shipping works for both domestic and commercial orders. Our delivery services apply to all products, including machines, grinders, accessories and coffee products.
Where We Deliver
We currently deliver to residential and commercial addresses across mainland UK (England, Scotland and Wales). If you require delivery outside mainland UK, please contact us and we will confirm availability and cost.
Shipping Costs
Free Delivery
We offer free delivery on all coffee machines, grinders and equipment shipped within mainland UK.
Orders Under £90 (Excluding VAT)
Orders below £90 (excluding VAT) carry a £9.99 delivery charge, automatically applied at checkout.
Shipping charges are non-refundable unless the item is faulty or incorrect.
Order Processing and Handling Time
- Most orders are processed within 1 business day.
- Handling time before dispatch is typically 1–2 business days.
- Orders are not processed, dispatched or delivered on weekends or bank holidays.
You will receive a confirmation email once your order has been processed.
Standard Delivery Times
Standard delivery typically takes 1–9 business days.
This delivery window reflects our standard delivery service and applies to all in-stock orders unless otherwise stated. Delivery time may vary depending on the item, delivery location, courier availability and seasonal demand.
Extended Lead Times for Machines and Special Equipment
Some commercial and specialist machines may have longer lead times, for example:
- Made to order or custom built equipment
- Imported machines awaiting manufacturer availability
- Machines requiring engineering checks before installation
Lead times for these products may range from 2 to 6 weeks. Once your order has been processed, we will confirm an estimated delivery date by email. If you would like a lead time estimate before ordering, please contact us — we are happy to advise.
Delivery Conditions (Domestic and Commercial)
Large machines and commercial equipment are delivered to kerbside or main entrance only unless installation is included.
Customers must ensure:
- Suitable access for delivery vehicles
- Someone is available to receive the goods
- Adequate staff or equipment is available to move the goods inside if installation is not included
Failed deliveries due to site inaccessibility or lack of contact may result in additional charges or delays.
Inspection of Deliveries
Domestic Customers (Home Use Orders)
If your item arrives damaged or incorrect:
- Report the issue as soon as possible (within 48 hours where possible)
- Provide clear photos
- We will arrange a replacement, repair or collection at no cost to you
Domestic deliveries may or may not require a signature depending on the courier. If a signature is required and visible damage is present, we recommend refusing the delivery and notifying us immediately.
Commercial Customers (B2B Orders)
Commercial palletised deliveries typically require a signature.
If visible damage is present:
- Do not sign for the delivery
- Notify us immediately
- Provide photos of the damage
If damage is discovered after signing:
- Contact us as soon as possible
- Provide clear photos
- We will raise the issue with the courier within their timeframes
Once a commercial delivery has been signed for in good condition, it is considered accepted except where a manufacturing defect is later confirmed.
Engineer Delivery and Professional Installation
Some machines include installation by a qualified engineer.
If your order includes installation:
- The machine may be delivered with the engineer on the installation day
- It may be shipped in advance with an engineer scheduled to install it later
Do not unpack, install or operate the machine before the engineer arrives. Unauthorised installation or handling may affect warranty support. If you are unsure whether your order includes installation, please contact us.
Tracking and Delivery Updates
Tracking details will be provided where available.
You will receive:
- A dispatch confirmation email
- Tracking information (if provided by the courier)
- Delivery status updates where applicable
Some palletised deliveries may not include real time tracking, but we will keep you informed throughout.
Shipping Costs and Returns
- Shipping is free for machines and equipment
- Orders below £90 plus VAT include a £9.99 delivery charge
- Shipping costs are non refundable unless the item is faulty or incorrect
- If a return is processed, the cost of return shipping may be deducted from your refund unless the item is faulty or incorrect
Please refer to our Returns and Refund Policy for full details on returns, exchanges and faulty goods.
Contact Us
For any shipping questions or delivery related concerns, please contact our team:
Email: info@espressodirect.co.uk
Phone: 0191 359 2069
Business Hours:
Mon–Thu: 8:00am – 5:00pm
Fri: 8:00am – 2:30pm
Sat–Sun: Closed